Returns & withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier designated by you, took possession of the goods.

How to withdraw

To exercise your right of withdrawal, inform us of your decision to withdraw from this contract via the contact form or by email to shopify.livmae@gmail.com. Please include your order number. To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.

Please send the goods back to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You bear the direct cost of returning the goods.

You are only liable for any loss in value of the goods if this results from handling them in a way that is not necessary to establish their nature, characteristics and functioning.